Free Artwork Setup

We offer FREE artwork setup for all our products and services.

Simply submit your artwork using the 'Upload Artwork' button or by sending directly to design@zapcreatives.com; along with any instructions that you feel would be beneficial, hole or loop locations for example, and we’ll do the rest.

We'll set up your artwork for free and send you a digital proof. Once you approve your proof, we'll produce your charms.

Please note that any artwork you submit must be AT LEAST the same size as your requested charm size. For best results we recommend 300dpi files.

Questions? Get in touch and we'll happily guide you through the process.

Advanced Artwork Submission

Our Advanced Artwork Submission is for customers that want more control over their designs, have some knowledge of design software and would like their charms to include additional features such as....

• Transparencies
• Spot Gloss Varnish
• Cut line border thickness

Click here to view our Photoshop tutorial & download our latest templates
Click here to view our Illustrator tutorial & download our latest templates
Click here to view our Paint Tool SAI tutorial & download our latest templates

Use our single quantity option to purchase samples of your designs before committing to a final production run. Once you are satisfied with your samples and you are ready to place a full order, we will provide you with a discount code for 50% of the cost of any samples ordered.

You must inform us when placing bulk orders based on previous samples so that we can ensure repeatability.

Please note that discount codes can only be used on final orders based on your sample artwork and will only be valid on orders placed within 30 days of your sample order.

You should expect to produce several prototypes of your designs before commiting to a final production run. Purchasing samples will give you the opportunity to see how your designs will look once they are turned into finished products and will allow you to check for any potential problems with your artwork.

We cannot issue refunds or replacements for any artwork issues where samples were not requested beforehand.

To receive your discount code, simply contact us at info@zapcreatives.com with your sample order number(s) and we will issue you with a unique code for 50% of the cost of any applicable samples received.

Are your woods kind to the environment?
Preserving our planet’s trees, woodlands and forests is imperative, which is why all the wood that we use comes from sustainable, responsibly managed woodlands.

We only ever use fast-growing species of trees like Birch, Maple, Cherry and Walnut, as these are the most sustainable. These woods are removed at the rate of their growth, which means that the woodlands from which they originate, will retain their supply and characters indefinitely.

How thick are your woods?
Our woods are 4mm thick.

What does each wood look like?
Our Maple wood is the lightest in colour, with a light golden appearance. Our cherry wood is next, with a slight reddish hue.

Maple and Cherry have the lightest grains and smoothest textures.

Our Walnut wood is the darkest of all of the woods and has the heaviest, deepest grain.

Please note that wood is a natural material, which means that the colour, grain, and texture of each sheet will be different from the next. This should be taken into consideration when using any of our woods.

Can you help me set up my charm designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to info@zapcreatives.com, along with any instructions (hole location, transparencies, etc) and we'll create your charms and send you a digital proof for your approval.

Can my earring charms have more than one hole or loop?
Yes. To create more than 1 hole/loop, simply duplicate the hole/loop layer, position the holes/loops where you would like them, before merging the duplicate hole/loop layers together.

How does the second charm work?
Adding a second charm to your earrings, allows you to create more interesting designs. You can choose to hang your second charm directly from an earring wire using a jumpring or by attching it to your first charm to create a cascade effect. Be sure to check out our product images for some inspiration.

Can I add more than 2 charms to my earring designs?
Yes you can. Please contact a member of our team, who will be happy to assist you with any custom ideas.

How do I send multiple designs using your 'Upload Artwork ' button?
To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively, you can send multiple designs to us via email - info@zapcreatives.com

Are the earring findings nickel free?
Yes, both our stud earrings and earring wires are hypoallergenice and free from nickel and lead.

Do the earring studs have earring backs?
Yes, all our earring studs are supplied with butterfly style earring backs.

Will the earrings arrive constructed or will I have to construct the earrings myself?
You will recieve fully constructed earrings.

How long do custom earrings take to make?
Check out the 'Production & Delivery' tab for up to date manufacturing and delivery times.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order, to submit your artwork.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How long does shipping take?
Click here for full shipping estimates.

Production times for our custom earring charms manufacturing service is approximately 7 working days for earrings with a matte or gloss finish and approimately 10 working days for earrings with a resin or glitter resin finish*

All dates are from proof approval plus the delivery times below...

*The production times listed on our website are based on an average-sized order. For larger orders, orders containing multiple customised products, and bespoke orders with complex design elements, please contact our admin team, for an accurate production time based on your order.

We only recommend our 'Free' & 'Standard' shipping options for non-urgent orders. Although the postal carriers claim to adhere to the delivery times below, we have experienced packages shipped using our 'Free' & 'Standard' services to take up to 12 weeks to arrive.

United Kingdom

Courier (Tracked)
10.00GBP - Delivered next working day.
UK Free Standard (Tracked)
Free - 2 working days.

Europe

Courier (Tracked)
25.00GBP - 2 to 3 working days.
Free Standard (Not Tracked)
Free - 2 to 6 weeks.
Standard Shipping (Not Tracked)
7.50GBP - 2 to 6 weeks.

USA & Canada

Courier (Tracked)
20.00GBP - 3 to 5 working days.
Free Standard (Not Tracked)
Free - 2 to 12 weeks.
Standard Shipping (Not Tracked)
7.50GBP - 2 to 12 weeks.

Australia & New Zealand

Courier (Tracked)
28.00GBP - 3 to 5 working days.

Rest of the World

Courier (Tracked)
25.00GBP - 3 to 7 working days.
Free Standard (Not Tracked)
Free - 2 to 12 weeks.
Standard Shipping (Not Tracked)
9.00GBP - 2 to 12 weeks.

View all of our delivery details here...

Eco-friendly Wooden Merchandise

Preserving our planet’s trees, woodlands and forests is imperative, which is why all the wood that we use comes from sustainable, responsibly managed woodlands.

We only ever use fast-growing species of trees like Birch, Maple, Cherry and Walnut as these are the most sustainable. These woods are removed at the rate of their growth which means that the woodlands, from which they originate will retain their supply and characters indefinitely.

Eco Fact - By swapping your enamel pin badges for wooden pin badges you will use 20 to 24 times less energy, whilst reducing your CO2 emissions by a third!

Our Promise

We recognise that our business operations, staff, partners, and clients all have an impact on the environment, and we are committed to reducing this impact as much as possible, with the goal of protecting our planet and its inhabitants for generations to come.

Through our business practices, we promise to...

• Fully comply with Environmental Law throughout all aspects of our business
• Regularly research ways to minimise the impact that our business practices have on the environment
• Look for eco-friendly alternatives to the materials and products that we use daily
• Promote eco-friendly practices to our staff, business partners and clients
• Regularly review our practices and introduce new materials and processes that are kinder to the environment wherever possible

Click here to read our full Environmental Policy.