Ordering your custom merch from Zap! is still simple. We ship U.S. orders Delivered Duty Paid (DDP), which means applicable import duties and tariffs are calculated at checkout — so you can see your costs upfront.
Just three simple steps to get your custom merch from us to you.
Choose your products, upload your artwork and configure your order as normal.
Applicable U.S. import duties and tariffs are calculated during checkout alongside your delivery costs.
We ship your order DDP and handle the customs paperwork, so there won't be any unexpected bills on delivery.
International shipping can sound complicated. We don't think ordering your merch should be. With DDP shipping, applicable import costs are dealt with as part of your order rather than leaving you to sort out customs charges after your parcel reaches the U.S.
Everything you need to know about shipping your order.
U.S. import rules mean applicable duties and tariffs may apply to orders entering the United States. When you order from Zap!, these are calculated at checkout as part of our DDP shipping process.
No. With our DDP shipping service, applicable import duties and tariffs are dealt with upfront. You shouldn’t receive an unexpected customs bill before your order can be delivered.
DDP stands for Delivered Duty Paid. It means we take care of the international shipping process, including the applicable import duties and tariffs, so your order can make its way to you without you having to arrange customs clearance yourself.
Yes. Any applicable import duties and tariffs are calculated at checkout, so you can see your costs before completing your purchase.
The U.S. import rules have changed, but ordering from Zap! is still simple. You can design and order your custom products through our website as usual, and we'll take care of the international shipping and customs paperwork.
Absolutely. We work with businesses, brands and agencies on larger and repeat merchandise orders. If you're planning a larger project or need help choosing the right products, quantities or specifications, get in touch with our team and we'll be happy to help.
Just ask us. Our team is here to help with products, artwork, shipping or anything else you're unsure about. We'd much rather answer a question before you order than have you worrying about it.
Ordering merchandise for a brand, agency, event, university or organisation? Our team can help with larger and more complex projects, including multiple designs, custom specifications, packaging and volume quantities.
For customers who need the technical details, here are the typical HS classifications used for some of our most popular products.
| Product Type | HS Code | Description (Customs) | Typical Duty Rate |
|---|---|---|---|
| Metal Pin Badges | 7117.9 | ornaments of base metal | 11% |
| Acrylic Pins | 3926.40 | Plastic statuettes/ornamental articles | 5.3% |
| Acrylic Charms | 3926.40 | Plastic statuettes/ornamental articles | 5.3% |
| Acrylic Keychains | 3926.40 | Plastic statuettes/ornamental articles | 5.3% |
| Acrylic Standees | 3926.40 | Plastic statuettes/ornamental articles | 5.3% |
| Wooden Charms | 4420.90 | Wood ornaments / small decorative articles | 3.2% |
| Wooden Keychains | 4420.90 | Wood ornaments / small decorative articles | 3.2% |
| Wooden Pins | 4420.90 | Wood ornaments / small decorative articles | 3.2% |
| Wooden Standees | 4420.90 | Wood ornaments / small decorative articles | 3.2% |
| Vinyl Stickers | 3919.90 | Self‑adhesive plastic sheets/film (stickers) | 0% |
| Paper Stickers | 4811.41 | Self‑adhesive printed paper, in sheets/rolls | 0% |
| Backing Cards | 4819.20 | Folding cartons, boxes, cases of paper/paperboard | 0% |
Rates and classifications can vary depending on product specification and current U.S. import rules. The applicable amount for your order will be calculated at checkout.
Our friendly team is here to help with any questions about ordering to the U.S.
