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FAQs - Metal Charms

Can you help me set up my charm designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to info@zapcreatives.com, along with any instructions (hole location, transparencies, etc) and we'll create your charms and send you a digital proof for your approval.

What material are the metal charms made of?
We use 304 stainless steel and brass for our metal charms.

Can your metal charms be recycled?
Yes, both steel and brass can be recycled many times over.

Is this stainless steel hypoallergenic & nickel free?
Yes, 304 stainless steel is nickel free, hypoallergenic and won't tarnish or rust. 

How thick is the metal?
Our printed metal charms are 0.7mm thick.

Is the metal easy to bend?
No, you would have to really try and bend the charms to distort them. However, a design wth lots of internal cuts would be easier to bend.

Can my charms have more than one hole or loop?
Yes. Let us know how many holes or loops you would like and where you would like them placing and we'll send you a digital proof.

How many designs can I have per order?
Use the options and choose up to 5 unique designs per order.

How do I send multiple designs using your 'Upload Artwork ' button?
To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively you can send multiple designs to us via email - info@zapcreatives.com

How long do charms take to make?
We aim to produce your charms within 5 to 10 days from proof approval. However, we highly recommend ordering well in advance of any important dates, such as conventions.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order to submit your artwork.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How long does shipping take?
Click here for full shipping estimates.

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