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FAQs - Fluorescent Acrylic Charms

Can you help me set up my charm designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to info@zapcreatives.com, along with any instructions (hole location, transparencies, etc) and we'll create your charms and send you a digital proof for your approval.

How thick is the acrylic?
Our fluorescent acrylic is 3mm thick.

What is the fluorescent acrylic like?
Our fluorescent acrylic, also known as live edge or UV reactive acrylic is bright in appearance and glows under regular, ambient light, without the need for an additional light source.

Place this material under a UV light (black light) and it really comes alive with an impressive glow, especially around its cut edge.

This material is semi-translucent.

Can my charms have more than one hole or loop?
Yes. To create more than 1 hole/loop, simply duplicate the hole/loop layer, position the holes/loops where you would like them, before merging the duplicate hole/loop layers together.

How many designs can I have per order?
Use the drop down list and choose up to 20 unique designs per order.

How do I send multiple designs using your 'Upload Artwork ' button?
To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively you can send multiple designs to us via email - info@zapcreatives.com

How long do charms take to make?
Check out the 'Production & Delivery' tab for up to date manufacturing and delivery times.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order to submit your artwork.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How long does shipping take?
Click here for full shipping estimates.

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