Sample Pack

My Cart

Close

FAQs - Festive Wooden Tree Decorations

Are your woods kind to the environment?
Preserving our planet’s trees, woodlands and forests is imperative, which is why all the wood that we use comes from sustainable, responsibly managed woodlands.

We only ever use fast-growing species of trees like Maple, Cherry and Walnut, as these are the most sustainable. These woods are removed at the rate of their growth, which means that the woodlands from which they originate, will retain their supply and characters indefinitely.

How thick are your woods?
Our veneered MDFs are 4mm thick.

What does each wood look like?
Our Maple wood is the lightest in colour, with a light golden appearance. Our cherry wood is next, with a slight reddish hue.

Maple and Cherry have the lightest grains and smoothest textures.

Our Walnut wood is the darkest of all of the woods and has the heaviest, deepest grain.

Please note that wood is a natural material, which means that the colour, grain, and texture of each sheet will be different from the next. This should be taken into consideration when using any of our woods.

How long is the festive thread?
Each decoration comes with a 20cm length of festive thread in your choice of silver or gold. This will give your decorations a drop length of approx 10cm.

Can you help me set up my tree decoration designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to info@zapcreatives.com, along with any instructions (hole location, transparencies, etc) and we'll create your charms and send you a digital proof for your approval.

Can my tree decorations have more than one hole or loop?
Our festive tree decorations only allow for one hole or loop.

How many designs can I have per order?
Use the drop down list and choose up to 5 unique designs per order.

How do I send multiple designs using your 'Upload Artwork ' button?
To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively, you can send multiple designs to us via email - info@zapcreatives.com

How long do tree decorations take to make?
Check out the 'Production & Delivery' tab for up to date manufacturing and delivery times.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order, to submit your artwork.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How long does shipping take?
Click here for full shipping estimates.

Join our mailing list

Sign up for all of the latest news, discounts and special offers!