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FAQs - Festive Tree Decorations

Can you help me set up my decoration designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to info@zapcreatives.com, along with any instructions (hole location, transparencies, etc) and we'll create your designs and send you a digital proof for your approval.

How thick is the acrylic?
Our clear acrylic is 3mm thick.

How is the acrylic Eco friendly?
Our clear, black and white acrylics are made from recycled plastics that had reached the end of their life-cycle and were destined for landfill and incineration.

Recycled acrylic (R-MMA) looks and performs as well as standard virgin acrylic (PMMA) whilst being VOC and HFC free and significantly kinder to the environment.

Which side of my decorations will my chosen 'finish' be applied to?
All finishes; will be applied to SIDE B of your festive tree decorations.

How long is the festive thread?
Each decoration comes with a 20cm length of festive thread in your choice of silver or gold. This will give your decorations a drop length of approx 10cm.

Can my decorations have more than one hole or loop?
Our festive tree decorations only allow for one hole or loop.

How many designs can I have per order?
Use the drop down list and choose up to 5 unique designs per order.

How do I send multiple designs using your 'Upload Artwork ' button?
To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively you can send multiple designs to us via email - info@zapcreatives.com

How long do these decorations take to make?
Check out the 'Production & Delivery' tab for up to date manufacturing and delivery times. Please be aware of our Christmas manufacturing times and shipping times when placing your orders.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order to submit your artwork. Please be aware of our Christmas manufacturing times and shipping times when placing your orders.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How long does shipping take?
Click here for full shipping estimates.

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