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FAQs - Clear Acrylic Phone Charms

Can you help me set up my charm designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to, along with any instructions (hole location, transparencies, etc) and we'll create your charms and send you a digital proof for your approval.

How thick is the acrylic?
Our clear acrylic is 3mm thick.

How is the acrylic Eco friendly?
Our clear, black and white acrylics are made from recycled plastics that had reached the end of their life-cycle and were destined for landfill and incineration.

Recycled acrylic (R-MMA) looks and performs as well as standard virgin acrylic (PMMA) whilst being VOC and HFC free and significantly kinder to the environment.

How many designs can I have per order?
Use the drop down list and choose up to 20 unique designs per order.

How do I send multiple designs using your 'Upload Artwork ' button?
To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively you can send multiple designs to us via email -

What size are the phone straps?
Check out the measurements image in the product photographs section.

Will the jump ring colour match my phone strap?
Yes, we use the same plating for your jump rings as we do for your phone strap findings.

What material will my second charm & logo charm be printed onto?
Your second charm and logo charm will be printed onto the same material as your main charm.

How do I submit the artwork for the smaller second charm and logo charm?
Please use separate 25mm charm templates to submit your second charm and logo charm designs.

Which side of my charms will my chosen 'finish' be applied to?
All finishes; gloss, matte, resin and glitter resin will be applied to SIDE B of your clear acrylic charms. Please bear this in mind if you have selected single sided clear acrylic charms, as this means that we will apply your chosen finish to the plain white reverse of your charms.

What are the finishes on the smaller second charms and logo charms?
If you choose a matte finish for your main charm then we will apply a matte finish to your second charm and logo charm. If you choose a gloss, resin or glitter resin finish for your main charm, we will apply a gloss finish to your second charm and logo charm.

Is double sided printing available on the smaller second charm and logo charm?
Yes, to add double sided printing simply populate the Side B layer in our templates with artwork or instruct our artwork team to do this on your behalf.

How long do phone charms take to make?
Check out the 'Production & Delivery' tab for up to date manufacturing times.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order to submit your artwork.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How long does shipping take?
Click here for full shipping estimates.

How will my items be packaged?
We stopped using single use plastics, including plastic packaging, back in 2020. On occasions where your custom merchandise needs to be individually packaged, to ensure that it's protected in transit, we use fully compostable and recyclable paper bags that are made from FSC accredited, natural and renewable sources.

We looked at eco-friendly biodegradable plastic bags and small countertop style paper bags and found that our choice of paper bag, although still not better than no packaging, was significantly kinder to the environment than biodegradable plastics.

Bioplastics are either compostable OR recyclable, whereas paper is biodegradable AND recyclable, and can be recycled and reused up to 6 or 7 times before the paper fibres can no longer be used for paper production.

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