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If you have any queries regarding our services or products, take a look at  our Frequently Asked Questions. If you still have a question about our services, please get in touch via phone (01642 061474) or email us at


How Do I Make Enamel Pins? 

You can now make enamel pins over on our sister site, Enamel Pin Factory. Here you can create customised pins using your own unique designs. 


How Do I Upload My Artwork?

Artwork can be uploaded once you have chosen your preferences on the product page. The artwork file must be a zip file. Please ensure the artwork is correct and that you adhere to our rules regarding artwork submissions. This can be found on our terms and conditions page.


How Long Will My Order Take To Arrive?

We have a number of delivery options available on our product orders. Info on each option can be found on our delivery page.


Can I See A Sample Before I Order?

If you would like to see a sample of your product before placing an order, you can request a sample from us. Samples have a 5 - 10 days lead time and do incur a cost.


What Do I Do If I Have A Problem With My Order?

If you have an issue with your order, please get in touch via phone (01642 061474) or email us at

Zap Creatives FAQ

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