Ordering from AUS or NZ?

Australian and New Zealand TRACKED courier delivery is £28 for orders up to £279.99 and £10 for orders of £280 or more.

Once your order has finished production and has been dispatched, TRACKED delivery to most destinations in Australia or New Zealand usually takes 3–7 working days.

Possibly. Orders to Australia and New Zealand are shipped DAP - Delivered At Place.

This means you pay Zap! for your products and shipping at checkout, but depending on your order value and local import rules, you may also be asked to pay GST, customs duty, import processing charges or courier clearance fees before delivery.

The final amount is determined locally rather than by Zap!

No. Each country has its own customs rules and thresholds.

In Australia, most goods valued at AUD 1,000 or less generally do not attract duty, taxes or border charges at import, although GST may apply under the low-value goods rules. Orders over AUD 1,000 can require an import declaration and may attract duty, GST and other charges.

In New Zealand, goods valued at NZD 1,000 or less are generally not charged GST or duty by Customs at the border; for goods over NZD 1,000, Customs may collect GST and/or duty and additional import requirements can apply.

If charges are due, your courier or local customs authority will normally contact you once the shipment reaches Australia or New Zealand.

Any applicable charges usually need to be paid before the shipment is released for final delivery.

No. Australia and New Zealand orders are shipped DAP, so local import charges are not included in the amount you pay Zap at checkout.

If GST, duty, customs charges or courier fees apply, they are normally collected locally after the shipment reaches the destination country.

The amount depends on the destination country, order value, product type, HS classification and current customs rules.

The example landed-cost estimate on this page gives you an indication of how the charges could look, and the HS Codes & Rates table further down the page shows typical classifications for our most common products.

For New Zealand specifically, Customs notes that GST is 15%, and tariff duty depends on the product classification, origin and any applicable concession or preferential tariff.

Couriers, customs brokers and border authorities can charge processing, clearance or administration fees in addition to tax and duty. These charges are set locally and can vary depending on the shipment and carrier.

New Zealand Customs and MPI also apply goods-management levies to imports, with the structure depending on the type and value of the consignment.

If required import charges are not paid, the courier may be unable to release your parcel for delivery. The shipment may be held, returned or otherwise processed in line with the courier’s and local customs authority’s procedures.

Please remember that our products are custom-made on a B2B basis to your specific instructions. Because they are manufactured specifically for your order, they cannot be returned or refunded simply because import charges were not paid or the shipment was refused.

We therefore recommend reviewing the estimated import costs on this page before ordering and monitoring courier emails and tracking notifications after dispatch.

Yes. If you’re placing a larger order or want a better idea of the likely landed cost, contact us with your destination country, products and approximate order value.

We can help you understand the likely shipping method and the types of charges that may apply, although the final amount is determined by the relevant customs authority and courier.