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FAQs - Wooden Phone Charms

Are your woods kind to the environment?
Preserving our planet’s trees, woodlands and forests is imperative, which is why all the wood that we use comes from sustainable, responsibly managed woodlands.

We only ever use fast-growing species of trees like Maple, Cherry and Walnut, as these are the most sustainable. These woods are removed at the rate of their growth, which means that the woodlands from which they originate, will retain their supply and characters indefinitely.

How thick are your woods?
Our veneered MDF is 4mm thick.

What does each wood look like?
Our Maple wood is the lightest in colour, with a light golden appearance. Our cherry wood is next, with a slight reddish hue.

Maple and Cherry have the lightest grains and smoothest textures.

Our Walnut wood is the darkest of all of the woods and has the heaviest, deepest grain.

Please note that wood is a natural material, which means that the colour, grain, and texture of each sheet will be different from the next. This should be taken into consideration when using any of our woods.

Can you help me set up my phone charm designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to, along with any instructions (hole location, transparencies, etc) and we'll create your charms and send you a digital proof for your approval.

How many designs can I have per order?
Use the drop down list and choose up to 20 unique designs per order.

How do I send multiple designs using your 'Upload Artwork ' button?
To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively, you can send multiple designs to us via email -

What size are the phone straps?
Check out the measurements image in the product images section.

Will the jump ring colour match my phone strap?
Yes, we use the same plating for your jump rings as we do for your phone strap findings.

How long do phone charms take to make?
Check out the 'Production & Delivery' tab for up to date manufacturing times.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order, to submit your artwork.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How will my items be packaged?
We stopped using single use plastics, including plastic packaging, back in 2020. On occasions where your custom merchandise needs to be individually packaged, to ensure that it's protected in transit, we use fully compostable and recyclable paper bags that are made from FSC accredited, natural and renewable sources.

We looked at eco-friendly biodegradable plastic bags and small countertop style paper bags and found that our choice of paper bag, although still not better than no packaging, was significantly kinder to the environment than biodegradable plastics.

Bioplastics are either compostable OR recyclable, whereas paper is biodegradable AND recyclable, and can be recycled and reused up to 6 or 7 times before the paper fibres can no longer be used for paper production.

How long does shipping take?
Click here for full shipping estimates.

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