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FAQs - Wooden Earring Charms

Are your woods kind to the environment?
Preserving our planet’s trees, woodlands and forests is imperative, which is why all the wood that we use comes from sustainable, responsibly managed woodlands.

We only ever use fast-growing species of trees like Birch, Maple, Cherry and Walnut, as these are the most sustainable. These woods are removed at the rate of their growth, which means that the woodlands from which they originate, will retain their supply and characters indefinitely.

How thick are your woods?
Our woods are 4mm thick.

What does each wood look like?
Our Maple wood is the lightest in colour, with a light golden appearance. Our cherry wood is next, with a slight reddish hue.

Maple and Cherry have the lightest grains and smoothest textures.

Our Walnut wood is the darkest of all of the woods and has the heaviest, deepest grain.

Please note that wood is a natural material, which means that the colour, grain, and texture of each sheet will be different from the next. This should be taken into consideration when using any of our woods.

Can you help me set up my charm designs?
Yes! simply submit your artwork using the 'upload artwork' button or email your artwork to info@zapcreatives.com, along with any instructions (hole location, transparencies, etc) and we'll create your charms and send you a digital proof for your approval.

Can my earring charms have more than one hole or loop?
Yes. To create more than 1 hole/loop, simply duplicate the hole/loop layer, position the holes/loops where you would like them, before merging the duplicate hole/loop layers together.

How does the second charm work?
Adding a second charm to your earrings, allows you to create more interesting designs. You can choose to hang your second charm directly from an earring wire using a jumpring or by attching it to your first charm to create a cascade effect. Be sure to check out our product images for some inspiration.

Can I add more than 2 charms to my earring designs?
Yes you can. Please contact a member of our team, who will be happy to assist you with any custom ideas.

How do I send multiple designs using your 'Upload Artwork ' button?

To submit multiple designs via our 'Upload Artwork' button, you will need to group all of your designs into a .zip format folder. to do this simply select all of your designs, right click your mouse and go to > Send To > Compressed zipped folder. You can then upload this folder using the 'Upload Artwork' button.

Alternatively, you can send multiple designs to us via email - info@zapcreatives.com

Are the earring findings nickel free?
Yes, both our stud earrings and earring wires are hypoallergenice and free from nickel and lead.

Do the earring studs have earring backs?
Yes, all our earring studs are supplied with butterfly style earring backs.

Will the earrings arrive constructed or will I have to construct the earrings myself?
You will recieve fully constructed earrings.

How long do custom earrings take to make?

Check out the 'Production & Delivery' tab for up to date manufacturing and delivery times.

How long do I have to submit my artwork?
You have up to 2 weeks from the date of your order, to submit your artwork.

Can I place a re-order?
We store your artwork for 6 months, which helps us to provide you with consistent results whenever you need a re-order. Simply quote your previous order number(s) when placing your new order and we'll use the artwork that we have for you on file.

How long does shipping take?
Click here for full shipping estimates.

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