Absolutely love the quality of the keyrings, they've always done a great job of them. My only issue is that I received one of my sample charms disconnected, but we spoke about that. Not sure if the price has changed, but with shipping it seemed a lot more expensive for a sample (£20-25) so I will be having to have a look elsewhere for getting samples and keyrings made, as I can't afford this anymore, but I highly recommend Zap for their quality and communication.